Refund policy

Per Terms & Conditions: 

1. RETURNS AND EXCHANGES

a). RETURNS AND EXCHANGES OF PURCHASED ITEMS.  YOU MAY RETURN ANY FULL-PRICED PRODUCT ORDERED ON THE IC WEBSITES FOR EXCHANGE OR REFUND WITHIN TEN (10) CALENDAR DAYS FROM THE DELIVERY DATE; PROVIDED HOWEVER SAMPLE ILLUSTRATION VIAL(S) ARE NOT RETURNABLE. RETURNED PRODUCTS MUST BE IN THEIR ORIGINAL CONDITION, UNUSED, UNWASHED, UNALTERED, AND IN THE SAME CONDITION IN WHICH IT WAS RECEIVED WITH ALL TAGS ATTACHED, AND IN THE ORIGINAL PACKAGING (INCLUDING, IF POSSIBLE, THE ORIGINAL DELIVERY BOX).  THE ORIGINAL INVOICE MUST BE PROVIDED WITH ANY RETURN. IC WILL DETERMINE IN ITS SOLE DISCRETION WHETHER THE PRODUCTS ARE IN ORIGINAL CONDITION WHEN RETURNED. IF IC DETERMINES THAT THE PRODUCTS ARE NOT IN ORIGINAL CONDITION THEY WILL BE RETURNED TO YOU.  PLEASE ALLOW UP TO TEN (10) BUSINESS DAYS FOR THE PROCESSING OF YOUR RETURN.

RETURNING A PRODUCT FOR EXCHANGE OR REFUND IS AT NO ADDITIONAL COST IF YOU USE OUR PRE-PAID LABELS. TO RETURN A PRODUCT, LOGIN TO YOUR ACCOUNT TO REQUEST A RETURNS MERCHANDISE AUTHORIZATION (COMMONLY REFERRED TO AS “RMA”) AND TO DOWNLOAD A PRE-PAID SHIPPING LABEL.  ADDITIONAL INSTRUCTIONS MAY BE PROVIDED ON THE INVOICE OR THROUGH THE RETURN PROCESS. IN ORDER TO RETURN A PRODUCT AT NO ADDITIONAL COST TO YOU, YOU MUST RETURN IT TO USING OUR CARRIER BY USING OUR SYSTEM OF PRE-PAID RETURN LABELS. IC DOES NOT TAKE TITLE TO ANY RETURNED PRODUCTS UNTIL THEY ARE RECEIVED BY US.