Shipping policy

Per Terms & Conditions:

  1. SHIPPING AND DELIVERY

a). RESTRICTIONS.  PRODUCTS PURCHASED THROUGH THE IC WEBSITES MAY ONLY BE DELIVERED WITHIN THE UNITED STATES (EXCLUDING PUERTO RICO, GUAM AND ALL OTHER U.S. POSSESSIONS AND TERRITORIES SITUATED OUTSIDE NORTH AMERICA).  IC WILL NOT PROCESS ANY ORDER FOR WHICH A POST OFFICE BOX OR APO/FPO ADDRESS, OR A HOTEL OR MOTEL ADDRESS, IS PROVIDED. ANY SUCH DELIVERY ADDRESS WILL BE REFUSED DURING THE ORDERING PROCEDURE. GOODS WILL BE SHIPPED TO THE ACCEPTED DELIVERY ADDRESS SPECIFIED DURING THE ORDERING PROCEDURE.  NOT ALL PRODUCTS CAN BE SHIPPED TO ALL LOCATIONS. IF STATE OR OTHER REGULATIONS PROHIBIT SHIPPING OF PRODUCTS TO THE ADDRESS YOU SPECIFY CLIENT SERVICES WILL CONTACT YOU.

b). SIGNATURE REQUIRED.  A SIGNATURE OF AN ADULT AGED 18 YEARS OR OLDER MAY BE REQUIRED FOR DELIVERY.  CLIENT ASSUMES ALL RESPONSIBILITY ONCE A SIGNATURE IS OBTAINED AT THE DELIVERY ADDRESS.

c). SHIPPING COSTS.  YOU WILL BE ASKED TO SELECT THE SHIPMENT METHOD YOU WOULD PREFER AS PART OF THE ORDER PROCEDURE.  GENERAL SHIPPING (GROUND) IS COMPLIMENTARY, EXCEPT AS OTHERWISE PROVIDED FOR HEREIN. DELIVERY COSTS DEPEND ON THE DELIVERY SERVICE YOU SELECT.  WE WILL INFORM YOU OF THE SHIPPING COSTS FOR THE SHIPMENT METHOD YOU SELECT IN THE ORDER SUMMARY DISPLAYED ON THE IC WEBSITES BEFORE YOU CONFIRM YOUR ORDER. THIS AMOUNT WILL BE PAYABLE BY YOU IN ADDITION TO THE PRICE, INCLUDING TAXES, OF THE GOODS ORDERED.  IC RESERVES THE RIGHT TO DIVIDE YOUR ORDER INTO PARTIAL SHIPMENTS. IN THIS CASE, YOUR METHOD OF PAYMENT WILL BE DEBITED FOR THE GOODS SHIPPED AND FOR A SINGLE SHIPMENT.

CURRENT SHIPPING COSTS:

  1. GROUND: COMPLIMENTARY
  2. EXPEDITED - 2ND DAY DELIVERY: $25.00
  3. EXPEDITED - OVERNIGHT DELIVERY: $40.00

d). DELIVERY TIMING.  DURING THE ORDERING PROCEDURE, WE WILL INFORM YOU OF THE TIME REQUIRED FOR DELIVERY AND THE VARIOUS FORMS OF DELIVERY AVAILABLE FOR THE GOODS PURCHASED.  IN SOME CASES, SUCH AS DELIVERY TO ALASKA AND HAWAII, CERTAIN DELIVERY OPTIONS MAY NOT BE AVAILABLE OR MAY TAKE LONGER. SOME PRODUCTS MAY BE SUBJECT TO DELIVERY DELAYS.  IF YOUR ORDER, OR A PART OF YOUR ORDER, IS NOT ABLE TO SHIP WITHOUT MATERIAL DELAY, CLIENT SERVICES WILL CONTACT YOU TO PROVIDE MORE DETAIL AND AN ESTIMATED SHIPPING DATE.

CURRENT EXPECTED DELIVERY TIMING:

  1. GROUND: USUALLY BETWEEN THREE (3) AND SEVEN (7) WORKING DAYS (MAY TAKE LONGER FOR ALASKA AND HAWAII).
  2. EXPEDITED - 2-DAY: FOR ORDERS PROCESSED BEFORE 12 P.M. (CENTRAL TIME) USUALLY DELIVERED WITHIN TWO BUSINESS DAYS.
  3. EXPEDITED - OVERNIGHT: FOR ORDERS PROCESSED BEFORE 12 P.M. (CENTRAL TIME), USUALLY DELIVERED THE FOLLOWING BUSINESS DAY. THIS OPTION IS NOT AVAILABLE FOR ADDRESSES IN HAWAII AND ALASKA.

e). TAXES.  WE CHARGE AND COLLECT STATE, LOCAL, AND COUNTY TAXES FOR ONLINE TRANSACTIONS BASED ON SHIPPING ADDRESS AND AS REQUIRED BY APPLICABLE LAWS AND REGULATIONS.  AN ESTIMATE OF THESE TAXES WILL BE PROVIDED DURING THE ORDERING PROCESS AND THE ACTUAL SALES TAX (IF ANY) WILL BE CALCULATED WHEN YOUR ORDER IS SHIPPED AND MAY VARY FROM THE ESTIMATED TAX.  APPLICABLE TAXES WILL BE APPLIED TO ORDERS SHIPPED TO NEW YORK, NEW JERSEY, CALIFORNIA, TEXAS, ILLINOIS, NEVADA, AND ANY OTHER LOCATIONS WHERE WE ARE REQUIRED TO COLLECT TAXES.  IF WE ARE NOT REQUIRED TO COLLECT TAXES, IT IS YOUR RESPONSIBILITY TO DETERMINE AND PAY ANY USE TAXES OR SIMILAR TAXES.

f). DELIVERY PROBLEMS.  ANY DELIVERY FAILURE OR LATE DELIVERY THAT EXCEEDS TEN (10) BUSINESS DAYS SHOULD BE REPORTED TO OUR CLIENT SERVICES AS SOON AS POSSIBLE.  IN ORDER FOR YOUR CLAIM OF DELIVERY FAILURE OR LATE DELIVERY TO BE ACCEPTED, YOU MUST NOTIFY US WITHIN THIRTY (30) CALENDAR DAYS FROM THE DATE OF CONFIRMATION OF YOUR ORDER.

YOU MUST CHECK THAT YOUR SHIPMENT IS CORRECT ON DELIVERY.  IF THERE ARE ANY DISCREPANCIES IN YOUR ORDER, FOR EXAMPLE DAMAGED OR MISSING GOODS, WHEN YOU RECEIVE YOUR ORDER, YOU SHOULD NOTE THE NATURE OF THE PROBLEM BY HAND, IF POSSIBLE, ON THE DELIVERY NOTICE, AND SIGN.  YOU MUST CONTACT US AS SOON AS POSSIBLE BUT NO LATER THAN TEN (10) CALENDAR DAYS AFTER RECEIVING THE DELIVERY.